The Point Coolum

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.


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"From the moment we drove into Coolum and saw the coastline, to casting our eyes onto the Greek like structures of The Point Coolum we fell in love. The complex of holiday houses just worked. It was the cleanest complex I have ever been to. When we got to our accommodation we were blown away again. The views are impeccable". - Chris B, March 2022

"We loved our time at The Point once again, thank you. The reception staff are always warm and welcoming. We have stayed in several of the apartments now and each one is well equipped and always clean. If any maintenance issue arises, we always find the staff address the issue promptly and courteously. Even though the main part of Coolum is within walking distance, albiet a long one, we always feel we are enough away from the business strip to enjoy a quieter side of Coolum. I love the little secluded beach very close by, a piece of paradise. The views from all the apartments we have stayed in have been spectacular and each have generous balconies to sit and enjoy them. We would never consider staying elsewhere in Coolum". - Suzanne, June 2022

"Two pools to choose from, heated and unheated. Full apartment with full kitchen and laundry. Spacious living and bedrooms. Friendly and helpful staff. Protected parking. Fantastic outdoor dining area. Hill top has great breezes. Nice central location to base yourself for day trips to different parts of the Sunshine Coast. 1km to Coolum Beach. There is a safe walkway to Coolum Beach." - Alfio, Stayed in November 2022

"The view, the space, the fully equipped kitchen. We will definitely be back. I could not fault it". - Stevie, stayed in November 2022