The Point Coolum

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.


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We thoroughly enjoyed our stay at The Point Coolum Beach. Location is fabulous with views over the ocean, and our villa was beautiful and clean and had everything we needed, and more. All staff we encountered were extremely friendly and helpful and we will definitely stay here again - Jan H, March 2021

"Great place to stay - we were made to feel very welcomed from emails prior to arrival, to the check in ladies who could not have been more helpful, to our beautiful villa 53 where the lights and aircon were on and the unit opened up. The villa was huge, spotlessly clean with everything you could possible need for a comfortable stay. The best part was the lovely balcony with ocean views that go on forever - the perfect spot to watch the sunrise with a coffee. Great location - close to town and the lovely meals served at the Surf Club. We could not be happier and will certainly be back. (also very reasonably priced) Thank you" - Donna, April 2021

"Two pools to choose from, heated and unheated. Full apartment with full kitchen and laundry. Spacious living and bedrooms. Friendly and helpful staff. Protected parking. Fantastic outdoor dining area. Hill top has great breezes. Nice central location to base yourself for day trips to different parts of the Sunshine Coast. 2km to Coolum Beach. There is a safe walkway to Coolum Beach." - Alfio, Stayed in November 2020

"The view from both floors was awesome, and walking down to the beautiful little beach cove was great (walk back uphill a bit harder). The master bed was extremely comfortable, the view from the bed even better - loved waking up to that in the morning! Very spacious apartment with good amenities." - Colleen, stayed in November 2020